FAQs

While our preference is for new items, we do accept gently used linens, pack-and-plays, and some household items. As a general rule, only donate used items you would feel comfortable giving to a loved one. All donated items should be free of stains, damage/tears, and odors. Items like personal hygiene products, bed pillows, and cleaning supplies must be new for hygiene reasons. If you’re unsure if an item is a good fit, give us a call! 

Donations may be dropped off to our office at 516 Cherry St. SE, Grand Rapids, MI 49503 during scheduled drop-off hours: Tuesdays from 10am-2pm. When you arrive, ring the doorbell at our Donations door located on the southside of the building under the stairwell in our parking lot.

With notice, arrangements can occasionally be made to drop-off donations outside of our scheduled drop-off hours. Please call us at 616-202-1544 or email volunteer@familypromisewm.org to inquire.

Our list of accepted donations is curated based on the highest needs of families in our programs, as well as our capacity to physically store and receive donations. For those items that we do not accept, consider donating to these local organizations that support community members in need:

• Clothing: In the Image, Women’s Resource Center, Salvation Army
• Personal Care Essentials: Mel Trotter Ministries, Degage Ministries, Arbor Circle Street Outreach, Pine Rest StreetReach
• Household Items: In the Image, New 2 You, Goodwill, Salvation Army, Habitat for Humanity
• Baby/Kids Items: Alpha Grand Rapids, HELP Pregnancy Aid, In the Image, Kent County Animal Shelter (occasionally accepts used stuffed animals)

Unfortunately, few organizations are able to accept used mattresses and car seats because of liability issues. For tricky-to-donate items, try posting on Facebook Marketplace.

We partner with Habitat ReStore for furniture donations. When you donate to ReStore, it allows us to gift families in our programs with ReStore vouchers that can be used to purchase items that best fit their needs. Call 616-647-9292 to learn more.

Covenant Furniture Ministry is another local organization that often accepts furniture that ReStore may not. Call 616-455-5120 to inquire.

Yes, we do! Essential items can be purchased directly from our wish list and shipped to our office: https://a.co/aw9EZm3

Yes! In-kind and monetary donations made to Family Promise of West Michigan are tax deductible. At the time of your donation, you will have the opportunity to request a receipt.

Financial donations are greatly appreciated online or by mail. Visit our Donations page to learn more.

Any family without a safe place to stay can call 2-1-1. You don’t need to know if you qualify—specialists will walk you through your options.

Bring any essentials you can, like medications, important documents, and personal items. If you don’t have these, don’t worry—our team will still make sure you and your children are safe and supported.

2-1-1 specialists are available 24/7 and will connect you to the nearest available shelter or safe temporary housing.

Yes. Family Promise ensures parents and children stay together as a family unit, rather than being separated.

Family Promise provides early childhood support, including safe spaces, age-appropriate care, and resources to keep your little ones healthy and engaged while you stabilize your housing.